I run operations at a 50-person software business serving over 300 universities and hospitals across the UK, Australia and Canada. It was built by its founder over many years before being sold to an individual investor, and I joined to help run it.
My work is succession in practice - keeping people who had been there far longer than I've been, holding onto customers who signed up decades ago, and making sure that the changes I make did not undo the reasons the business worked. I've helped the business grow sales and profits by double digits, keep customer retention in the high nineties, and build a group of employees who are proud of their work.
Before that I was at Boston Consulting Group, working with CEOs of F500 manufacturing companies on growth and operations. I loved working in industrials, and I want to return back to it by buying a specialty manufacturer.
I grew up in Virginia watching my grandfather build and run a small law firm for over 50 years. His grace with clients and employees, and tenacity to succeed, inspired me to become the leader I am today. When he sold his firm, my eyes opened to the possibilities of buying a business; and I plan to do so with the respect and care that he put into his.
I have an MBA from the MIT Sloan School of Management and a BA in Economics from Northwestern University.